Delivery
When will I get my order?
Usually, it takes 3–5 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- UK and Europe: 6–8 business days
- USA: 3–4 business days
- Japan: 4–8 business days
- Australia: 2–14 business days
- Other: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times for all products / t-shirts / mugs / phone cases / etc. may be slightly longer than usual and may continue to increase until things get back to whatever normal becomes. We are seeing some small delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with ongoing challenges.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming that the shipping address was correct.
Keep in mind that if tracking information states an order was delivered but you think that you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
You can check out our return policy for up-to-date details about reshipments
What if the recipient’s address was wrong?
If the recipient address was wrong, then you are held responsible. Usually, the package is sent back to the return address. You will be liable for the additional shipping costs to reship the item to the corrected recipient address.
If the package was not returned to sender, then you would have to process a new order to replace the original.
What happens if a package wasn’t delivered to me, but the tracking states that it was?
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Motorsport Merchandise won’t cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
Will I be charged by customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at sales@msportm.co.uk with your order number. We’ll do our best to help.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Problems
How do I report a problem with my order?
You can report problems with an order through your Printful dashboard.
- Log into your Motorsport Merchandise account
- Find order in your orders page – search using order number
- Click on order to open order summary
- Click “Report” to open problem report window
- Write up your problem in detail and upload relevant photos where possible
- Click “Report problem”
Be aware that Motorsport Merchandise may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to returns@msportm.co.uk, then we’ll gladly send a replacement at no cost to you.
Returns
What’s your return policy?
Due to the nature of every item being made just for you, we cannot offer returns and exchanges. If however there is something wrong with your order, please let us know by contacting us at sales@msportm.co.uk and we will do our very best to sort it out for you.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at sales@msportm.co.uk with photos of the wrong or damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges as everything we make is printed on demand just for you.
If you’re unsure which size would fit better, check out our sizing charts – we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at sales@msportm.co.uk within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
